One of the most imperative and meaningful relationships in our lives and that of our family members is our family doctor.

Having recently moved to a new town two hours back and forth from my old neighbourhood, establishing a new family physician was at the top of my must-do list.
I admit, I wasn’t looking forward to doing this. I loved our previous family doctor — she knew me and my husband even prior to having children (in fact, she aided and supported us during our journey to parenthood and recommended me to my first amazing ob/gyn).  She knew me well, both physically and emotionally, and was genuinely considerate and nurturing towards me, my husband and then as the first medical doctor to my firstborn.
When she retired, I was dismal.

My next family doctor was arduous to even see. Her practice was a family health team which included a team of health professionals that all took turns covering for one another when it was difficult to see your actual doctor. This was great for those that prefer timely care and have challenging schedules but not for those that preferred to have a more personal one-on-one with their family doctor.
I rarely got to see her because of our schedules and found myself and my family members being seen my R.N.’s or other doctors for each appointment.
However, what I did appreciate about this practice was their use of technology and EMR’s (Electronic Medical Records) or also referred to as EHR (Electronic Health Record).
This made life so much more easier when it came to tracking appointments, prescriptions and checking our health records including lab work results from my smartphone or laptop at home.
I felt like I had more control over my family’s health, which although proved difficult to build a personal relationship with my family doctor at the time, bolstered in bridging that gap. It enabled me to be part of my healthcare team and assist in managing my own health.

Wouldn’t it be amazing to have a combination of both I told myself. These are two major factors I would consider when seeking out a new family doctor.

I am so impressed with the advances in digital health and I am hoping to see the developments ahead, for the benefit of my health and the health of my family.  

Improving Healthcare With Digital Innovation 

89% of Canadians believe that digital health solutions will lead to better care; however, 48% of them are unaware of existing services that are already available through electronic methods at medical offices, health clinics or pharmacies in some parts of the country.*

A survey conducted last year by Maru/VCR&C and commissioned by Telus Health, Canada’s largest health IT company, shared some critical and constructive data.  Findings that medical practitioners and patients should be aware of.

The survey found that 89% of millennials, 83% of Gen Xers and 79% of baby boomers say they feel comfortable with the idea of digital health technology tools; with nearly nine out of 10 (87%) of all respondents saying they are comfortable with sharing their medical history digitally between their healthcare providers.*

More from the Telus Health Digital Life survey

• Canadians surveyed ranked personal banking (75%), social media (51%) and shopping (50%) among the most important things they do online, while fewer than half of Canadians (48 percent) ranked access to personal medical records as one of their top online activities.

• Of those surveyed, 81% agreed that health information should be shared digitally between doctors and pharmacists, and 75% of respondents agree that electronic prescriptions would limit the number of medical errors.

• More than three-quarters (76%) of Canadians surveyed believe that electronic medical records (EMRs) improve communication between doctors and their patients. An EMR replaces the paper charts doctors keep with a digital file to track all of a patient’s medical history, lab results and prescriptions in one place.

• Canadians’ attitudes towards EMRs are overwhelmingly positive, though 56% of respondents couldn’t say if their family doctor used one. According to a 2015 Canadian Institute for Health Information study, 73% of Canadian primary care physicians use EMRs.

• The majority of Canadians surveyed agree that EMRs provide accurate information to doctors about their patients (80%), help doctors diagnose patients more effectively and more efficiently (75%) and allow for safe and secure sharing of medical information with patients, pharmacists, other doctors and specialists (71%).

What To Look For When Searching For A New Doctor

In addition to a more digital health team, here are a few key things to chart as you search for a new family doctor:

  • Are they accepting new patients?  Talk to your community (online forums or neighbours) and find out who their family doctors are and if they know any accepting new patients. This will usually help you better pre-screen a doctor and their practice.
  • Do you prefer a Male or Female physician?
  • Do you need a family a doctor with a particular background or medical speciality?
    Some practices focus on certain groups of patients (i.e. young families & children, seniors, etc.)
  • Does your doctor have privileges at the hospital where you prefer to be treated?
  • Location: How far are you willing to travel for appointments?  Is parking available or are they accessible to public transport?
  • Hours: Do you need a doctor that has evening or weekend hours? What is your doctors availability and regular office hours?
  • Access to care: As mentioned above in my experience, some physicians work in family health groups while others have solo practices
  • How long does it usually take to get a routine appointment? How about for emergencies?
  • If English isn’t your first language or for someone in your family, does the doctor or staff speak the language you’re most comfortable with?
  • What is their appointment Cancellation policy? While this may not be hugely important, it’s certainly a good-to-know as some offices have a very strict policy (including a hefty fee) for missed (or forgotten) appointments. I’ve had this happen to me once; was definitely not happy about the surprise bill!
  • Will Doctors or nurses give you advice over the phone? Will they answer emails concerning health?
  • Where do patients typically for for lab work?
  • Who covers for your family doctor when they’re out of town?

If you’re the highly inquisitive type (like me), or even if you’re not, why not play sleuth and read up more on your potential family doctor?  Ask your community in online neighbourhood forums such as on Facebook,  Google them and check their ratings online.  You can check local doctor reviews at
Of course, take each review with a grain of salt. Each patient has different encounters and for distinct reasons so it doesn’t necessarily mean that you will have the same experience with the doctor.

Most importantly, you want a family doctor you can develop a trusting relationship with. And as in any relationship in life, it takes time. You may want to give the relationship some time to develop.
It’s important to consider how well a doctors personal style and communication skills match yours.
Consider personal rapport and compatibility when you’re with your doctor.
Do they interrupt you often? A good doctor will be respectful, patient, encourage you to ask questions and listen to your concerns.
Also, a good doctor will also take interest in you and your children personally and consider both physical and emotional needs.

Trust your reactions and feelings when deciding whether a particular family doctor is right for you and your family. If you really don’t feel right about a doctor or their practice, keep searching!

Do you know if your family doctor’s practice uses EMR’s?
How quickly do you get access to your family doctor including lab results?
Do you wish you had better digital access to your family doctor and/or pharmacist or other medical practitioners?

Let me know below; I’m curious and interested to hear your thoughts on this.

Wishing you a happy and healthy new year where you can finally take more control over your healthcare!

About Telus Health
Telus Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. Telus Health solutions give health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about Telus Health, please visit

Disclosure: This is a sponsored post with Telus as a member of Team Telus. All opinions expressed are entirely those of the author.


*as per

18 Comments on What You Need To Look For When Searching For A New Family Doctor

  1. I really appreciate you helping me learn more about finding a new doctor. I believe that being comfortable in front of a health care provider is important. In my opinion, if I am comfortable with the one who is assisting or treating me, it can boost our energy and can bring positivity in us.

  2. It sure got my attention when you enumerated the things that I need to consider when choosing a family doctor, but what got me the most was the idea of asking myself how long I am willing to travel for an appointment. Personally, I’d prefer choosing a doctor whose office is near to our location because I am thinking about what we will do in case of an emergency. If ever I realized that one of my younger siblings are not feeling well, I want to be able to take them to the doctor right away. Thank you for sharing. I learned a lot!

  3. I like that you mentioned about how it’s good to trust one’s instinct on deciding a particular family doctor is right for us. I’d be sure to follow your advice and locate a reliable family doctor near our new place. I’ll have my wife with me while looking so she can have a feel too. Thanks for the interesting article on how to look for a new doctor!

  4. My brother’s family moved and they are looking for a new family health clinic. He would really like knowing that a good question to ask if your doctor has any specialties. This way they could benefit from having a doctor with a certain specialty.

  5. This is a great list of questions to as when hunting for a new doctor, which we are and it hasn’t been fun! But a lot of questions listed here I had not thought to ask, thank you!

  6. Great post with valuable tips about selecting a family doctor. If only we were able to choose – we were lucky to just get a spot with one doctor and didn’t have the chance to compare with another to see which would be the best fit (no openings in our city).

  7. It’s so important to find a good doctor who is patient and encourages us to ask questions. My family doctor’s practice uses EMR’s. Digital technology is helpful.

  8. Thanks for sharing all this information,it’s very important when looking for a Doctor.My Doctor retired and i was forced to fine another and i was not very happy with his uncaring ways,so after a year or so i finally found a lovely Doctor who is caring and so very helpful i hope she stays here.

  9. The hardest part about finding a new family doctor for me when I moved to Vancouver was just finding one that would accept patients! There just aren’t enough of them to go around for the amount of people here I guess.

  10. My family doctor is rude and uncaring. She never examines me and missed a melanoma that a dermatologist saw when treating another problem.
    Do I have to stay with her or am I free to seek another doctor?

    • I’m so sorry to hear that. Depending on where you live, usually you are free to look for another doctor. There will be a fee to transfer your files over to your new doctor. My advice to you is to search until you find one that suits your needs and that you are happy with. This doctor has your health in their hands and it’s important to feel safe with your family doctor. Good luck!

  11. What to look for? Good luck finding a doctor in the Cariboo region of B.C. I am very lucky to have the doctor I have but even though she is great I have to book two to three weeks ahead just to see her. Line ups at the walk in clinics are getting longer. Residents new to the area have a long wait to find a family doctor. Things need to change

    • That is a trend these days unfortunately, Carol. And I couldn’t agree with you more: Things NEED to change.
      Hopefully with the increase of medical practitioners and qualified staff along with digital technology, patients can finally take more control over there healthcare and reap the benefits.

  12. Interesting stats! Here in Vancouver it seems increasingly difficult to even find a family doctor. I know a few people who don’t even have one – they just always go to the walkin clinic.

    • It’s pretty much the same here in terms of finding a family doctor. It’s not as easy as it was many years ago to find one unfortunately.
      Thankful for the increase in digital health which makes taking charge over your health records easier, even if you do not have a family doctor and in the process of finding one. Makes it quicker to transfer your files over to!
      I hope more physicians and healthcare clinics starts utilizing these.

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